When we look toward the future, there is a lot of work to be done to improve the quality of services provided to us as customers, patients, employees, and citizens. As organizations figure out how to shape new ways of working and understand the impacts on service delivery, they also face more critical responsibilities—and so do the Service Designers working on these challenges. We believe Service Design has the power to effect change and assist in navigating the evolving service economy.
Service Design in the United States is vast and diverse, spanning multiple industries in the public and private sectors. Frog has joined forces with the Service Design Network and the Savannah College of Art and Design to explore the field through an in-depth research study. During this event, we will share our preliminary findings, as well as reveal where we think the field is headed as we face the post-COVID-19 era.
You’ll walk away with:
– Insight into how Service Design has evolved
– A deeper understanding of the current Service Design landscape in the United States
– A picture of the future of Service Design in the United States